Terms of Use
Last updated: October 1, 2026
1. About Vivea Woman and acceptance of these terms
Vivea Woman is a wellbeing service for women navigating perimenopause and menopause, operated by Vivea Woman (Francisco Venda), Portugal. These terms apply to the mobile app (iOS and Android), the web version and the website viveawoman.com. By creating an account or using the service, you accept these terms. If you do not agree, do not use the service.
2. Eligibility and account
The service is intended for users aged 18+. You agree to provide accurate information, keep your credentials secure and not share your account. You are responsible for activity carried out through your account. We may suspend or terminate accounts for justified violations of these terms.
3. The service
Vivea Woman provides, among other features: the Sofia assistant, a symptom diary, wellbeing tracking, library content (articles, recipes, meditation and exercise), wellbeing programs, consultation-report preparation and personalized recommendations. Features may evolve over time.
4. Sofia and artificial intelligence
Sofia uses artificial intelligence. AI-generated responses may contain errors, be incomplete or not be appropriate for every individual situation, and do not constitute diagnosis or professional medical advice. You remain responsible for decisions you make based on information provided through the service. Abusive use of Sofia, or attempts to bypass its controls, is prohibited.
5. Health notice
Vivea Woman is an information and wellbeing service. It is not a medical service, does not diagnose, does not provide treatment and does not replace advice from qualified healthcare professionals. Seek appropriate professional medical advice whenever needed. Vivea Woman is not an emergency service: in an emergency or urgent medical situation, contact your local emergency services or a healthcare professional.
6. Acceptable use
You may not: use the service for unlawful purposes; use the service abusively; interfere with its operation; attempt to compromise its security; access it through unauthorized automated means (including scraping); attempt to bypass Premium or other access controls; reverse engineer it to the extent such a restriction is legally permitted; or infringe third-party rights.
7. Free and Premium
The service includes a free experience and a Premium subscription experience that unlocks additional features. Premium access is determined by our systems based on the actual status of your subscription. The features included in each plan may evolve.
8. Subscriptions, billing and renewal
The applicable price is always shown before purchase and may vary by platform, country, currency, taxes or future price changes where legally permitted. Unless cancelled in accordance with the applicable platform rules, subscriptions renew automatically. App Store purchases: billing, renewal, cancellation and refunds are governed by Apple's applicable rules and managed through your Apple account; Apple's standard EULA also applies. Google Play purchases: billing, management, cancellation and refunds are governed by Google Play's applicable rules and managed through your Google account. Web purchases: the subscription is purchased and managed through Vivea Woman's web billing flow, with payments processed by Stripe. Manage your subscription on the platform where you purchased it; the app includes a restore-purchases option.
9. Trials and offers
Some subscriptions may include trial periods, introductory offers or promotions when explicitly displayed before purchase. The specific offer available is the one shown on the purchase screen or in the store at the time of purchase; not all users have access to the same offers.
10. Cancellation, refunds and account deletion
Cancelling a subscription stops the next renewal; you keep Premium access until the end of the period already paid. Refunds for purchases made through Apple or Google Play are subject to those platforms' rules and processes, which Vivea Woman does not control. Cancelling a subscription and deleting your Vivea Woman account are separate actions: deleting your account erases your data (see the Privacy Policy) but does not automatically cancel an active subscription billed by Apple, Google Play or another platform — you must cancel it directly on the relevant billing platform.
11. Intellectual property and user content
The Vivea Woman brand, design, software and original service content belong to us or are licensed to us, and are made available for your personal, non-commercial use. The data and content you submit remain yours and are handled under the Privacy Policy. Responses generated by Sofia are intended for your personal use.
12. Third-party services and platforms
The service interacts with third-party platforms and services — including Apple, Google, Stripe, RevenueCat and AI model providers — which have their own terms and policies. We are not responsible for third-party services we do not control.
13. Availability, changes and termination
We may update, change or discontinue features, including Premium features, and carry out maintenance that causes temporary interruptions. We do not guarantee uninterrupted availability. We may suspend or terminate access for violations of these terms. You may stop using the service and delete your account at any time.
14. Liability, consumer rights, applicable law and contact
To the maximum extent permitted by law, we are not liable for indirect losses or for decisions made based on the service's content or Sofia's responses. Nothing in these terms limits rights that cannot legally be excluded or limited under applicable consumer law. These terms are governed by Portuguese law, without prejudice to mandatory protections of your country of residence; you may use applicable consumer alternative dispute resolution mechanisms. We may update these terms and will announce relevant changes in the app or on the website. Contact: general hello@viveawoman.com · support support@viveawoman.com · privacy privacy@viveawoman.com.