Help and Support
Need help with the app, your account, your subscription or a technical question? We are here to help. Choose the right contact for your request below.
1. App and account
Questions about using the app, account access, password recovery or anything else related to your Vivea Woman account: write to support@viveawoman.com.
2. Subscriptions and Premium
- Purchases made through the App Store (iOS): your subscription is managed and cancelled through your Apple account (Settings → your name → Subscriptions).
- Purchases made through Google Play (Android): your subscription is managed and cancelled through Google Play (Payments & subscriptions → Subscriptions).
- Web subscriptions: managed through your Vivea Woman account billing portal.
Important note: deleting your Vivea Woman account does not, by itself, cancel an active subscription managed by Apple or Google — cancel it in the relevant store first. For other subscription questions, contact support@viveawoman.com.
3. Privacy and data
For requests related to your personal data — access, export or deletion — contact privacy@viveawoman.com. You can find full details in our Privacy Policy.
4. Technical issues
Found a bug or something not working? Write to support@viveawoman.com with a description of the issue, your device and, if possible, a screenshot. You can also open a support request directly in the app (Settings → Contact support).
5. Contacts
- Support (app, account and technical questions): support@viveawoman.com
- Privacy and personal data: privacy@viveawoman.com
- General enquiries: hello@viveawoman.com
6. Legal information
See our Privacy Policy and Terms of Use.
Vivea Woman supports your wellbeing but does not provide medical advice, diagnosis or treatment. In an emergency, contact your local emergency services.